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13 Free People FAQs From Our Experts

Free People is a specialty clothing brand for women. It is a go-to destination for those interested in bohemian fashion. Free People offers vintage collections and the latest trends - a fitting choice for women living free through art, travel, music, and fashion. Offering a wide range of products, the brand is known for their playful femininity and features a creative and high-quality product line. Free People ships to over 100 countries worldwide and even offers free shipping for qualified domestic and international orders.

What products are available at Free People?

Here are the products available at Free people?

Does Free People provide a size guide?

Yes. Click here to access the Free People size chart to help you pick out the right product and the right

fit.

What payment methods can I use to pay for my Free People order?

Here are the accepted payment methods at Free People.

Does Free People offer price adjustments?

Yes. If an item on the catalog or website is marked down within 14 days from the shipment date, you can qualify for a one-time price adjustment. The credit will be applied to the original payment method you used and should be reflected in your account within 2-4 business days. If you used a gift card to purchase the item, a new gift card with the credit amount will be issued to you.

Does Free People offer free shipping?

Yes! Free standard shipping is offered on valid orders over $100 being shipped to the United States, Canada and Australia. All other international countries and regions are offered free USPS Express International Shipping for orders over $150.

Free People Shipping Options

Shipping Method Shipping Costs Delivery Time
Standard Shipping for orders over $100 FREE 5-7 Business Days
Standard Shipping for orders below $100 $7.95 5-7 Business Days
Express Shipping $10 2-3 Business Days
Overnight Shipping $20 1-2 Business Days
International Shipping to Canada/Australia FREE for orders over $100 5-10 Business Days
International Shipping to all other regions/Countries $35 flat rate 5-10 Business Days

What other shipping options does Free People offer?

Here are the shipping options available at Free People. Note that for Overnight and Express Shipping, orders must be placed by 1PM (EST) to ship on the same day.

Does Free People accept returns?

Yes. Unwashed, unworn, or defective merchandise purchased from the online shop can be accepted for return. Returns received within 30 days from the delivery date will be credited to the same payment method used when placing the order. Returns received beyond the 30-day period will be credited in the form of a Free People eGift Card. Click here to view Free People’s return policy.

How do I process a Free People return?

US customers are advised to create a prepaid return to receive refunds faster. Under “My Account” go to “Order History” and locate your order. Select the items you are returning and print a return label. Pack the items you wish to return and drop the package in the mail, your postal carrier, or at any USPS facility. You may also schedule a pickup here. Note that your refund will be deducted a $5.95 fee for every return.

Does Free People accept returns for international orders?

Yes. Unwashed, unworn, or defective products purchased at the online shop can be returned for a refund. Returns will take about a week to be processed once they are received by the warehouse. Make sure to send the items back via insured/trackable shipping to the following address:


FREE PEOPLE DIRECT

Attn: Returns Department

766 Brackbill Rd

Gap, PA 17527

When can I expect my Free People refund?

Returns are often processed within a week to a week and a half after they are received at the warehouse. Once the return is completed, a Return Notification email will be sent to you. Note that it takes 1-3 business days for refunds to reflect on your original mode of payment after they are processed.

What is Free People’s exchange policy?

US customers who ordered the wrong color or size can request an exchange by calling 1 (800) 309-1500. A free return label will be provided along with free shipping for the new order. If you wish to exchange an item for a different one, you may return it via the online returns portal and place a new order. Note that as of the moment, Free People does not offer exchanges for international orders.

Can I cancel my Free People order?

Once your order has been submitted, Free People is unable to cancel or make changes to the order. Call customer service at 1 (800) 309-1500 immediately after the order was submitted for assistance.

How can I contact Free People customer service?

You can get in touch with Free People customer service by phone at 1 (800) 309-1500. You may also send them an email or connect with them via chat on their Contact Us page.