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13 Forever 21 FAQs From Our Experts

Forever 21 has become a go-to brand for people who want to stay on top of the latest fashion trends. A favorite among the trend-savvy and the brand-conscious shoppers, the brand has also become a top choice among those that want to get the best value for their money. Forever 21 features exciting and new store environments along with a constant flow of creative and fun clothing designs and accessories. Providing shoppers with a vast selection of the latest andmost current fashion trends, looking in style at the right price is what you get at Forever 21.

What products does Forever 21 sell?

Here are the products available at Forever 21.

Does Forever 21 have a size guide I can refer to?

Yes. Forever 21 has a comprehensive sizing guide for men, women, kids, and accessories on their site to help you make the right purchase. Click here to see the Forever 21 sizing guide.

Do I need to register for an account to place a Forever 21 order?

No. You can shop at the Forever 21 web store without signing up for an account. You can choose to check out as a guest or you can also choose to sign up right after you are done shopping. The registration process is fast and easy, with just a few easy steps provided here.

Can I modify or cancel my Forever 21 order?

No. Orders are processed quickly once they are received so canceling them or modifying them is no longer possible once they have been placed.

What payment methods are accepted at Forever 21?

Here are the payment methods that Forever 21 accepts.

What are Forever 21’s shipping options?

Forever 21 offers free shipping for orders over $50. Delivery is available to all the 50 states, the US territories, APO/FPO addresses, and PO Boxes. For Hawaii, Alaska, APO/FPO, and PO Box addresses, only standard delivery is offered.


Standard Delivery in the 48 contiguous states will usually take between 2 and 10 business days from ship date. Standard Delivery to HI, AK, and PO Box addresses can take between 6 and 10 business day from shipping to arrive. For APO/FPO addresses, Standard Delivery can take up to 18 business days from the date of shipment. For US Territories, only Standard Delivery if offered, which could take between 5 to 13 business days for delivery.


Express Delivery will usually arrive within 1 and 4 business days from shipping, provided that the orders were made before 11AM (PST) Monday through Friday. Next Day Delivery orders will arrive the next day, provided that the order was placed before 11AM (PST).

How much does Forever 21 charge for shipping?

Here are the costs for shipping orders at Forever 21.

Forever 21 Shipping Options and Costs for 48 States

Shipping Option Costs Delivery Time
Standard Ground Shipping for Orders over $50 Free 2-10 Business Days
Standard Ground Shipping for Orders below $50 $5.95 2-10 Business Days
Express Shipping $12.95 1-4 Business Days
Next Day Shipping for Orders over $75 $18.95 1-2 Business Days
Next Day Shipping for Orders below $75 $24.95 1-2 Business Days

Forever 21 Shipping Options for HI, AK, APO/FPO, PO Box, US Territories

Order Amount Standard Shipping Cost
$0-$25 $10.90
$25.01-$49.99 $11.90
$50-$100 $13.90
$100.01-$150 $15.90
$150.01-$200 $17.90
$200.01+ $20.90

What is Forever 21’s return policy?

Online purchases are eligible for credit, refund, or exchange within 30 days from when they were shipped. To be eligible, all items must be unworn, unwashed and undamaged. All tags should still be attached. To start the return process, sign in to your account or go to the Returns Site to select the order you want to return. The cost for the prepaid return shipping label will be deducted from the refund issued to you. When you are ready to ship the package, drop it at the Post Office or the FedEx Ship Center closest to you if you have the SmartPost Label. If you have the FedEx Ground Label, you can drop the package off at any FedEx location. Click here to find out more about Forever 21’s return policy.

How do I return a Forever 21 item from AK, HI, and US territories?

Your package should contain a return form, order invoice an customs document, along with a return label. Just check off the items you wish to return on the form, pack the package and have it mailed to:


Forever 21

Attention: Online Returns

3880 N. Mission Rid Dock H4-1

Los Angeles, CAN 90031

When can I expect a refund from Forever 21?

Once your return has been received, inspected, and processed, expect a refund in the form of payment you used when you first made the order. It will take about 2-3 weeks from the ship date of your return for refunds to be credited. It will take about 1-2 billing cycles for the credit to reflect on your statement. For purchases made using store credit or gift card, the refund will be issued to the original card used. Refunds will also not include shipping charges unless the return is due to a defective, damaged, or wrong item.


For international and APO/FPO address returns, it may take 4-6 weeks from the ship date of the return for the refund to be processed. It will take between 2 and 3 billing cycles for the credit to be reflected on your account.

What countries does Forever 21 offer international shipping?

Here are the countries that Forever 21 ships to.

What shipping options does Forever 21 offer for international orders?

Standard international shipping and handling are available for international orders. Generally, it take between 10 to 16 business days for international orders to arrive after the shipping date. A purchase amount limit of $1000 or 20 items for every single order is imposed on international orders. Note that international shipments may be subject to tax and customs duties depending on each destination country's policy, and they will be the customer’s responsibility. More information can be found here.

Forever 21 International Shipping Costs

Order Amount Standard International Shipping & Handling
$0 ~ $50 $38.00
$50.01 ~ $100 $48.00
$100.01 ~ $200 $58.00
$200.01 ~ $300 $78.00
$300.01 ~ $400 $138.00
$400.01 - $500 $188.00
$500.01+ $238.00

How do I get in touch with Forever 21 customer service?

US & Canadian shoppers that need phone support may call 1 (888) 494-3837 while international shoppers may call 1 (213) 741-8257. You may also email them via their contact page here. Note that their hours of operation are from Monday to Friday 5AM-6PM (PST), Saturday 7AM-5PM (PST), and Sunday 8AM-5PM (PST).