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12 Sam's Club FAQs From Our Experts
The first Sam's Club opened in 1983 as a solution to the higher prices demanded by fancier stores. With bare bones designs, the members only warehouse club quickly became a solid competitor even to its sister stores, Walmart.
Sam's Club sells groceries and day to day needs, as well as clothing, home décor and furniture and seasonal goods. Some clubs also have a wide range of services such as automotive departments and optical stores.
What is Sam's Club?
Sam's Club is a member's only warehouse club with a wide range of goods and services. The items can also be purchased online and sent to a local club for pick up or directly to your home.
Are there Sam's Club retail locations?
There are currently over 500 Sam's Club locations across the United States. Find a Sam's Club near you here.
Sam's Club Domestic Shipping Information
| Type | Fee | Estimated Delivery Time | Special Information or Restrictions |
|---|---|---|---|
| Value | Determined at time of order | 5-9 days | Shipping to AK/HI adds 3-5 days for delivery |
| Standard | Determined at time of order | 3-5 days | Delivery period does not include processing time |
| Premium | Determined at time of order | 2-3 days | |
| Express | Determined at the time of order | 1-2 days |
Does Sam's Club offer freight delivery for larger items?
Sam's Club offers freight delivery for larger items with fees based on the amount of the order, the distance and type of delivery required. Standard freight delivery goes as far as the first available interior area of the home while white glove delivery will involve putting the item in the room of choice and removing packing materials.
Commercial freight delivery is available for businesses and requires access to a loading dock.
What is the Sam's Club return policy?
Sam's Club allows members to return items bought online to the local clubs or by mail while items that were bought in the clubs can only be returned to the clubs. Most items can be returned for 30 days after purchase. For questions call customer service at 1-888-746-7726. Customer service can also be reached by live chat. Returns can also be initiated by accessing "My Account" on the Sam's Club website.
What methods of payment are accepted by Sam's Club?
Sam's Club accepts the following methods of payment for online shoppers:
Sam's Club Payment Methods
Does Sam's Club have store pickup?
Items purchased online can be shipped directly to your home or picked up at the nearest Sam's Club location. If you choose club pickup you can use the Sam's Club mobile apps to let the store know that you have arrived and are ready to pick up your order. To find the apps, click here for Apple and here for Android.
How do you join Sam's Club?
Sam's Club is easy to join. Fill out a membership application online or in clubs and pay the membership fee. There are 2 levels of membership including Sam's Plus which gives additional benefits including cash back rewards, free shipping, early shopping hours and exclusive savings events.
Is there a Sam's Club Rewards program?
There is not a Sam's Club rewards program at this time however, Sam's Plus members do get benefits such as cash back and bonus deals.
Does Sam's Club have gift cards?
Yes, you can buy Sam's Club gift cards online or in stores including Walmart.
How do I reach someone at Sam's Club customer service?
Sam's Club customer service can be reached by live chat on the website, in stores or by phone at 1-888-746-7726. You can also call your local Sam's Club directly. You can find the contact information, store hours and more by using the store locator.