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10 OtterBox FAQs From Our Experts
OtterBox began in a garage with little resources and a vision for the future. It is now one of the best known phone case companies in the world. In addition to their nearly indestructible phone cases, OtterBox has a number of other items, accessories and outer gear.
Where can you buy OtterBox products?
In addition to the website, you can find most OtterBox products anywhere that cell phone cases and accessories are sold including Walmart, Target, Kohl's and Marshall's as well as a number of cell phone stores like the Verizon store and others.
What is the OtterBox shipping policy?
This is the information for shipping from OtterBox to the US including the US Territories, APO and FPO addresses.
OtterBox Domestic Shipping Information
| Type | Estimated Arrival | Addiitonal Information |
|---|---|---|
| FedEx Smart Post to the Continental US | 5-10 business days | Fees determined by weight of order |
| FedEx Smart Post to AK/HI and US Territories | 17-21 days | See above |
| FedEx Smart Post to APO/FPO addresses | 2-6 weeks | See above. |
Does OtterBox ship internationally?
OtterBox does ship internationally. Most shipments are through FedEx where available. Fees are based on the final weight of the package and the destination and will vary by order. Additional fees including duties and import taxes are the responsibility of the customer.
What is the OtterBox return policy?
OtterBox accepts returns for 30 days. Returns start by requesting a return merchandise authorization number which can be done with this form or by calling customer service at 1-855-688-7269. The RMA will be sent by email with additional instructions for the return including how to package it, where to send it and any other information that may be needed. A $5 prepaid label will also be included and should be attached to the box. Shipping fees are not refunded.
OtterBox Payment Methods
Does OtterBox have warranties on their products?
OtterBox products are covered by a warranty which varies in length and coverage. All information about the warranties can be found here as well as on paperwork that comes with your product.
Does OtterBox have any discounts or special offers?
OtterBox offers a 15% discount for students. Additional offers can sometimes be found on the website and may also be found on CouponCause.
Can I cancel or change an OtterBox order once it has been submitted?
OtterBox strives to keep turnaround time to a minimum so once an order has been submitted it cannot be changed or canceled in any way.
How do I contact OtterBox customer service?
OtterBox customer service can be reached via this form or by phone at 1-855-688-7269. The customer service hours are Monday through Friday from 6 am to 9 pm (MST).