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12 Origins FAQs From Our Experts
Origins was launched in 1990 by the son of cosmetics leader, Estee Lauder. The company is best known for all natural skin care products. Additional products from Origins include fragrances, haircare items and makeup.
Does Origins have retail locations?
Origins does have retail locations. There are currently over 1400 stores around the world with as many as 90 to open across China in the coming years. Use this store locator to find a store near you.
What is the Origins domestic shipping policy?
This is information about the Origins domestic shipping policy. There are no expedited shipping options for shipping to Alaska, Hawaii, the US Territories, APO/FPO or PO Box addresses. Shipping to these locations may take longer than the estimated arrival time.
Origins Domestic Shipping Information
| Type | Fee | Estimated Arrival after Processing |
|---|---|---|
| Standard | $6 for orders under $35/free for orders over that amount | 2-5 business days |
| Two Day Shipping | $10-15 based on order amount | 2 business days |
| Overnight Shipping | $15-20 based on the order amount | 1 business day |
| Gift Card Only/Standard | $5.00 | 2-5 business days |
| Gift Card Only/2 Day | $10.00 | 2 business days |
| Gift Card Only Over Night | $15.00 | 1 business day |
Does Origins ship internationally?
Origins ships to Canada only. Customers from other countries should visit the Origins website that corresponds to their region.
What is the Origins return policy?
Origins will allow returns on any item for any reason. Returns can be made to local stores or by mail. Contact customer service by phone/email/text message to request a free return label and additional instructions for the return.
What methods of payment are accepted by Origins?
Origins accepts the following payment methods for online customers:
Origins Payment Methods
Does Origins have gift cards?
Origins gift cards are available as either a plastic card or as a digital card sent directly to the email of your choice. They can be used in stores or online.
What is the Origins replenishment service?
Since there are some products that you use frequently, you can set up a subscription based service that will allow those items to be sent as often as you need, automatically. You can schedule, change, cancel or delay a shipment from your Origins account and standard shipping is free for every item from this service.
Does Origins have a loyalty program?
Origins does have a loyalty program! In addition to earning 10 points for every dollar that you spend, you can earn additional points for actions including setting up replenishment schedules, trying a new product or getting a mini facial. The program is free to join (must be 18 or over).
What is Origins Gone But Not Forgotten?
Whenever you find a perfect fragrance or a stunning shade of lipstick, you may sometimes wonder if it will ever not be available. Gone But Not Forgotten are those Origins products that are so good that people still request them even though they are not being sold any longer. To make a request from your favorite of the Origins basic product line call 1-800-216-7173, Monday to Friday from 9 am to 4 pm (EST) and ask a representative for assistance in finding your favorites. If you are in luck and the product is available you will be able to make a purchase with a limit of 6.
Does Origins have any special offers, discounts or coupon codes?
Origins does have quite a few offers including special holiday offers and more. Find all of the savings here as well as at CouponCause.
Origins Products
How do I reach someone at Origins customer service?
Origins customer service can be reached by text message from 10 am to 9 pm, every day of the week at 1-646-846-9728. You can also leave a contact request with this form, use live chat on the website or call them at 1-800-674-4467.