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13 Oakley FAQs From Our Experts
Get access to top quality eyewear, apparel, and accessories at Oakley. A globally-known sports brand, Oakley a top choice among world-class athletes that constantly demand quality and high-performance. Oakley is a leading brand in product design and sports performance. Customers expect only world-class quality at Oakley, approved by some of the best athletes in the world.
Oakley Products
Oakley Accepted Payment Methods
Does Oakley accept custom orders?
Yes. Due to the length of time needed to process a custom order, you should anticipate that they will take a longer time to be delivered. For custom eyewear orders, 2-7 business days are required for processing and will be shipped via standard mail, which could take an additional 5-14 business days. You may also choose the expedited method to have the item delivered faster. Custom Backpack and Bag orders will be shipped through FedEx, which could take 4-5 weeks to arrive.
Does Oakley ship internationally?
No. As of the moment, Oakley is unable to ship to international locations. They are also unable to ship to PO Boxes.
Oakley Shipping Options
| Shipping Type | Delivery Time | Shipping Costs |
|---|---|---|
| Standard Shipping | 5 Business for Standard Orders/9 Business Days for Custom Orders | FREE |
| Expedited | 2 Business Days for Standard Orders/ 6 Business Days for Custom Orders | FREE for orders over $100/$15 for orders below $100 |
| APO/FPO Standard Shipping | 14 Business Days | FREE |
Are there shipping surcharges at Oakley?
Yes. Certain bulky or large items such as Golf Bags, Luggage, and Board Bags may be considered overweight or oversized by couriers and hence, may be subject to surcharges. How much you’ll be charged will depend on the size or weight of the item.
What is Oakley’s return policy?
If you are not happy with a product you received contact customer care at 1 (800)403-7449 for a Return Authorization number within 45 days of receiving the item or 15 days for wearable electronics. You will then have 30 days from the time your RA number was issued to return the product. Returns must be placed in their original packaging, along with the accessories included when you received them. Note that returns that do not meet the standard may be charged a restocking fee. Also, return shipping will be at your expense. Click here to view Oakley’s full return policy.
Does Oakley allow order redos?
Yes. You may take advantage of a one-time change on lens color, frame color, prescription, or glasses style within 60 days from your original shipping date. This is free of charge. If credit is in order, it will be processed upon receipt of the original eyewear by customer care. To return the original merchandise, just follow the returns process.
When can I expect to receive my refund from Oakley?
Once your return has been received, expect Oakley to process your refund within 10-15 business days.
Does Oakley have a size chart for prescription eyewear?
Yes. Refer to the size chart below for Oakley prescription eyewear. For all other Oakley products, refer to this comprehensive size guide.
Prescription Eyewear Size Chart
| Curvature | Extra Small Face | Small Face | Medium Face | Large Face | Extra Large Face |
|---|---|---|---|---|---|
| 4-Base Curvature | 48-49 | 50-51 | 52-53 | 54-55 | 56-57 |
| 6-Base Curvature | n/a | 51-52 | 53-54 | 55-57 | 58-60 |
What is Oakley’s cancelation policy?
Orders may only be canceled prior to lens processing and may no longer be possible once the processing has begun. For cancelations made prior to lens processing, a full credit will be issued. For all other cancelation concerns, contact customer care at 1 (800) 403-7449 for faster resolution as email responses may be delayed.
How can I get in touch with Oakley customer service?
You can get in touch with Oakley customer service by email at customercare@oakley.com or by phone at 1 (800) 403-7449, Monday to Friday 8AM-9PM (EST). You may also chat with them via their Contact Page.