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12 Instacart FAQs From Our Experts
Founded in 2012 by a former Amazon worker, Instacart is a same day grocery delivery and pick up service in much of the US and quickly growing in Canada as well. Customers can create an account, make an order and have it delivered using a mobile app or on their personal computer. n Instacart driver will get their items and deliver them right to their door. Currently more than 300 partners at the national, regional and local level are available in all 50 US states. More than 20,000 stores in 5500 cities are participating with more being added every year.
How does Instacart work?
Create an account with Instacart and then find the locations that are eligible near you. Create an order, schedule delivery and then wait for your items to be brought to you. It is simple and most orders are eligible for no delivery fees.
How do I find a location that Instacart delivers from?
Use this locator to find the eligible stores in your area.
What is the Instacart cost?
To get a delivery you pay for the items that you order plus a fee. For orders over $35, the delivery fee is waived. An additional fee for busy times can be added to an order.
Instacart Payment Methods
Can I cancel an Instacart order?
If you change your mind about an Instacart order it can be canceled for a full refund with no fees accessed if the order has not been started. If the order has already been started the order amount can be refunded but there may be fees.
Can I have alcohol delivered by Instacart?
In some locations, alcohol can be ordered and delivered as long as legal age is verified however in some locations it cannot be. In areas where alcohol is allowed to be delivered it will not be given to someone who is already intoxicated and the delivery will not be left unattended for any reason.
Can I add special instructions to my order at Instacart?
You can! For example, if you are ordering produce with Instacart you may add notes to your order that specify which types or conditions you desire. "Very ripe Roma tomatoes only" can be included so your shopper knows exactly what they are looking for.
Are there items that are restricted or not allowed by Instacart?
Instacart does not allow a number of items to be ordered/delivered. These include gift cards, lottery tickets, tobacco products and a number of others.
How do I use a group cart on Instacart?
You can set up and then control a group cart yourself or join one that someone else has created. From your account dashboard you simply go to "my carts" and find the one that you are joining (or create one yourself) and then add items. At this time, Instacart does not allow split payments for group carts.
What is different about the pricing of items via the Instacart app or website?
When you are creating an Instacart order you may notice that some things say "priced higher online" or "priced higher in store". Each retailer has a different policy about their pricing.