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12 Hautelook FAQs From Our Experts
Hautelook is a members only flash sale website with limited time sales as well as daily flash sales. Everything is high end, designer and fashion label goods ranging from beauty and jewelry items to home décor and clothing for the entire family. Prices can be as much as 75% off original prices. New events start every day.
Do you have to be a member to shop at Hautelook?
Yes, Hautelook is a members only flash sale site. Signing up is super fast and easy.
Hautelook Payment Methods
Hautelook Shipping Information (Domestic)
| Shipping Type | Fee | Restrictions and Special Information | Estimated Delivery |
|---|---|---|---|
| Standard | $5.95-7.95 depending on items ordered | Free for orders over $100 | 3-5 business days |
| 2nd Day | $15.00 | N/a | 2 business days |
| Next Day | $25.00 | n/a | Next business day |
Does Hautelook ship internationally?
Yes, Hautelook does ship internationally. Fees and carriers vary by country of destination and can be affected by taxes, duties and tariffs that change frequently.
What is the Hautelook returns policy?
Hautelook accepts returns for 45 days. Items must be unused/unworn with tags attached. Returns beyond 45 days are subject to a reduced refund of as much as 50%. Hautelook reserves the right to refuse any return.
Does Hautelook accept international returns?
Hautelook may accept international returns. Call customer service at 1-888-547-8438 to begin the returns process.
Does Hautelook have a rewards program?
Hautelook purchases can be used to earn points in the Nordyclub. Members can earn 1 point per every dollar spent. Using the Nordstrom credit card earns more points per purchase. There are several levels all with different benefits.
Can you buy Hautelook gift cards?
Hautelook gift cards can be purchased online as well as at Nordstrom and Nordstrom Rack.
Can I cancel a Hautelook order?
Once it has been placed, most Hautelook orders cannot be changed or canceled in any way.
What is the Hautelook give back box?
Hautelook and other retailers encourage customers to use the box their order arrives in to send in donations of clothing, accessories and other items that are then sent to various non-profit organizations around the country instead of being sent to trash barrels and land fills. Simply request a prepaid label and then fill up your box.
How do I reach someone at Hautelook customer service?
Hautelook customer service can be reached by live chat via the website Monday through Saturday, 5 am to 10 pm or Sunday from 5 am to 8 pm. You can reach Hautelook customer service by phone at 1-888-547-8438, Monday through Saturday, 5 am to 10 pm, Sunday from 5 am to 8 pm (EST).
Holiday hours:
Holiday Hours: Closed Thanksgiving and Christmas Day
Christmas Eve and New Year's Eve: 5 am to 6 pm
New Year's Day 5 am to 10 pm