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13 Expedia FAQs From Our Experts

Travel the world affordably and efficiently with Expedia. An online portal for travelers around the globe, Expedia offers travel tips and inspiration and most importantly, deals for a more fun, hassle-free, and enjoyable travel experience. Expedia helps you go places you've only dreamed through thousands of flights and accommodations. With travel-simplifying features to help make planning your trips easier, Expedia is a go-to resource for those looking to experience a new (or old favorite) place!

What services does Expedia offer?

Here are the services available at Expedia.

Does Expedia have an app?

Yes! Available in Google Play and the App Store, you can enjoy exclusive deals and features by downloading the Expedia mobile app. A special app-only incentive includes getting double the Expedia rewards points for your booking. It is an all-in-one tool that allows you to book instantly - be it hotels, flights, cars, and much more. You can access your travel itinerary through the app even when you’re offline. To make travel easy, the app will let you view the addresses of hotels with translation.

What payment methods does Expedia accept?

Here are the payment options you can use when booking at Expedia.

Do I need to have an Expedia account to start booking?

No. However, it is recommended that you consider signing up for one due to the numerous benefits of having one. For instance, having an account lets you save travel details, track your completed and upcoming trips, apply coupons to your bookings, and earn points for your completed travel. Having an Expedia account also lets you access offers, deals, and discounts that are exclusive for members only. To sign up for an Expedia account, click here.

Can I change my Expedia vacation rental or hotel booking?

In most cases, you can make the necessary changes online. Otherwise, you might have to cancel the booking and then rebook. To change your hotel, just go to “Bookings” and locate the itinerary you wish to modify. Click “Change this Reservation” in “Hotel Overview” and follow the instructions to make the necessary changes.


For vacation rentals, you will need to contact the property manager if you wish to make changes to the booking. Their contact number should be noted in your itinerary.

What is Expedia’s policies on changes?

While Expedia won’t charge a fee for changing your hotel or rental booking, the hotel might charge a fee. This should be detailed in their respective policies reflected on your itinerary. In addition, failure to check-in during the designated check-in hours for your hotel and failure to show up without canceling the reservation beforehand could lead to being charged a no-show penalty fee.

Does Expedia allow changes to vacation packages?

Currently, the option to change your vacation package online is not available. You have to get in touch with Expedia for the changes to be made. Note that if it is within 24 hours since you booked, you may still cancel the reservation and rebook it for free. If it has been more than 24 hours, most hotels, airlines, activity providers and car rental companies will usually charge a fee and Expedia will have to pass these charges on to you.

Does Expedia allow changes for mistakes made while booking flights?

Yes. If there is an issue with your flight booking, contact Expedia for assistance. In most cases, airfares can be canceled or changed on the very same day they were booked. If you made a mistake on the name on the ticket, just fill out this form and provide appropriate documentation. Expedia will work with their airline partners to have the issue resolved within 48 hours. Note that if you want to make changes to your booking on low-cost airlines, you will need to get in touch with them directly.

Does Expedia issue refunds on missed flights?

Refunds on missed flights will be at the discretion of the airline. Instead of a refund, the airline might provide you with a flight credit. It is best to contact the airline for other options. Unless you booked a round-trip ticket with 2 one-way fares, missing your flight would mean that your return flight will automatically be canceled by the airline.

What travel documents should I bring along for an Expedia cruise?

Travelers are advised to always have their passport with them, along with a copy of their birth certificate and a photo-ID issued by the government before embarking on a cruise. In addition, some ports may require travelers to have a travel visa before they are allowed entry so it is always best to check your itinerary ahead of time.

What are Expedia Rewards?

Expedia Rewards is a program available only to Expedia customers. The program allows customers to enjoy lower prices and rewards them with points that they can use on future bookings. It also includes a variety of other various travel perks. Booking eligible reservations such as cars, hotel packages, activities and flights will let you earn points that you can then use for future bookings. Click here to learn more about how Expedia Rewards work.

When can I expect to receive my refund from Expedia?

Expedia will usually process refunds within 24 hours but it will usually take up to 7 days for your financial institution to post the amount back to your account. It could take up to 2 billing cycles for the credit to reflect on your statement. All refunds will be processed to the same payment method used when booking. Click here to find out about the specific requirements you must meet for the specific booking you made to qualify for a refund.

How do I contact Expedia customer service?

You can get in touch with Expedia customer service at 1 (866) 310-5768 or 1 (404) 728-8787 if you’re calling from abroad. You may also get in touch with them via their Customer Service portal here.