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10 Citizen Watch FAQs From Our Experts
Citizen Watch has been creating watches for both men and women for 100 years. Collections include the Eco-Drive watch, an analog watch that never needs to be wound by hand. Citizen Watch has a collaborative partnership with Disney and has watch and clock designs featuring popular characters from Disney itself as well as from Star Wars and Marvel.
🛍Does Citizen Watch have retail locations?
Yes, Citizen Watch does have retail locations including standalone stores of its own and partnerships with other stores. You will find the full listing of locations online.
📪What is the Citizen Watch domestic shipping policy?
Citizen Watch does not ship to PO Boxes or military addresses. Here is additional information in regards to the shipping policy:
Citizen Watch US Shipping Policy
| Type | Estimated Arrival After Shipment | Fee |
|---|---|---|
| Standard/Ground | 7-10 days | Free for all orders |
| UPS Second Day | 2-3 days | $15 |
| UPS Next Day Air | 1-2 days | $25 |
🌍Does Citizen Watch ship internationally?
Citizen Watch does not ship internationally from the US website. Customers from Canada, Mexico and other locations should view their respective website found online.
📦What is the Citizen Watch return policy?
Citizen Watch allows customers to make a free return for 30 days. Contact customer service by phone or email with the relevant information including why you want to return the item and receive a return merchandise authorization number as well as additional instructions on getting the watch back to the correct place. Refunds can take up to 2 weeks to process once the watch has been received by Citizen Watch. Items must be returned in new condition with all packaging materials. Any item that included free gifts must have those returned for a full refund.
💵Which payment methods are accepted by Citizen Watch?
Citizen Watch accepts the following payment methods:
Citizen Watch Payment Methods
🔒Does Citizen Watch offer a warranty on its products?
Yes, Citizen Watch does offer a 5 year, limited warranty on its watches. Watches must be purchased from authorized locations. Full limitations including what is and is not covered by the warranty, how to make a warranty claim for service and additional information can be found online.
💳Does Citizen Watch offer financing options?
Yes, Citizen Watch does offer financing through Affirm. Choose the Affirm option at checkout and you will be taken to the website for full details on the program including how much your monthly payments will be. Decisions are typically made within seconds.