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13 Best Buy FAQs From Our Experts
Get your hands on the latest that technology has to offer at Best Buy. A known retailer of entertainment and technology products and services, they are committed to providing their customers with the latest items at the best value. With a wide variety of products to choose from, Best Buy offers anything from appliances and cellphones, computers and tablets, to video games and electronics among others. Get all your technology needs met at Best Buy.
Does Best Buy offer free shipping?
Yes. Orders $35 and more will be delivered to your door free of charge. Click here to learn more about how free shipping works.
Is the Best Buy product selection the same online and in store?
Product selection on the web store may vary from what is available in store. Generally, a broader range of products is offered online since they are shipped directly from distribution centers.
Does Best Buy limit product quantities?
Sometimes, quantities purchased per household, per person, or per order may be restricted to a specific number only. Restrictions like these could also include orders placed from the same credit card or Best Buy account, and sometimes, even those orders with the same shipping or billing addresses. In this case, Best Buy reserves the right to limit how many of any item they agree to sell to buyers.
How much does Best Buy shipping cost?
Shipping cost will be determined on a per time, per pound, or per order basis. It is also based on the shipping option you choose. How long it takes for your shipment to arrive depends on your chosen shipping option as well as your location. Expedited shipping is available for people that want to get their order faster. For products to be shipped on the same day via expedited shipping, they must be placed before 3PM local time or before 2PM local time on a Sunday. More details on Best Buy shipping options can be found here.
Does Best Buy accept returns?
Here are the periods when you may be able to return or exchange your Best Buy merchandise. Find out more about Best Buy’s return policy here.
Best Buy Return Times
| Product Type | Standard Customers | My Best Buy Elite Members | My Best Buy Elite Plus Members |
|---|---|---|---|
| Most products | 15 Days | 30 Days | 45 Days |
| Cell phones and devices that can be activated | 14 Days | 14 Days | 14 Days |
| Cell phones and devices that can be activated | 15 Days | 15 Days | 15 Days |
Does Best Buy charge restocking fees?
Certain products have a restocking fee if returned. However, no restocking fee is charged if you return an unopened product that was purchased and returned within Alabama, Colorado, Iowa, Mississippi, Ohio, Oklahoma, and South Carolina. Here are the products which returning will include a restocking fee.
Best Buy Restocking Fees
| Product | Returns Fee |
|---|---|
| Cellphones, unlocked phones, and devices that can be activated | $45 for Sprint and AT&T/ $35 for Verizon and unlocked phones |
| Built-in refrigerators, cooktops, and wall ovens, DSLR lenses and cameras, Premium projectors, camcorders, projectors screens, rideables, as well as other special-order products. | 15% of the purchase price |
How do I make a return to Best Buy?
For faster processing, you can return any item purchased online ay any physical store. Just bring an ID, the receipt, and the credit card used when making the purchase. Click here to find the nearest store to you.
You may return an item via mail if you received a packing slip with the order. If you do not have a return form, you can print one out here. Also, you can use a prepaid return label where you do not need to pay for any upfront return shipping fee. Click here to learn how to get one. Do note that the return shipping fee may be deducted from the refund you are getting.
Can I cancel or make changes to a Best Buy order after placing it?
Yes, provided that the order has not been shipped yet. Orders tend to have a processing time at Best Buy so you would only usually have about 30 minutes from placing the order to cancel or make changes to it. Learn more about order cancelations here.
How does Best Buy process refunds?
For refunds, expect to be reimbursed to the same mode of payment you used when you made the purchase. For mail returns, a refund is processed within 2-3 business days from receipt of the returned merchandise and may take 7 days for the reimbursed amount to reflect on your account. Click here to learn more about refunds.
Does Best Buy offer price matching?
Yes. You may qualify for a price match if you bought an item identical to a product by a competitor, the product is immediately available at a local competitor or a qualifying online store, or if it is not part of Best Buy’s exclusion list. Learn more about Best Buy’s price match guarantee here.
How can I contact Best Buy customer service?
To get in touch with Best Buy customer service, call 1 (888) BEST-BUY or you can send them a message here.