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13 Balsam Hill FAQs From Our Experts
Balsam Hill sells some of the most realistic artificial Christmas trees and seasonal decorations. When the holidays come around, turn to Balsam Hill to help put your home in the spirit of the season. Find fake trees, lighting and more at Balsam Hill online! You’ll find over 50 styles of pre-lit Christmas trees available at Balsam Hill.
Balsam Hill Products
Does Balsam Hill offer personalization?
Yes. Personalization is available for a variety of tree skirts and stockings. Click on the “Personalize” option when viewing the product page before adding the item to your cart. Note that personalized items are not eligible for return, exchange, or cancelation.
Do Balsam Hill artificial Christmas trees come with replacement bulbs?
Yes. Pre-lit artificial Christmas trees come with replacement bulbs. However, if you need additional bulbs, you can visit the bulb light guide or you can connect with Balsam Hill customer support.
Does Balsam Hill restock out of stock items?
Products that are indicated as being “Out of Stock” are unlikely to be restocked by Balsam Hill. Products tagged “Coming Soon” will likely be restocked within the next 3 weeks. For “Coming Soon” products, you can click on the “Notify Me” button to be alerted once the products is available again. If you happened to order a product that goes out of stock, you’ll be notified promptly and a full refund will be issued..
What payment methods does Balsam Hill accept?
Here are the payment methods that Balsam Hill accepts.
Balsam Hill Accepted Payment Methods
What shipping options does Balsam Hill offer?
Free ground shipping is offered for orders being shipped to the 48 contiguous US states. Orders being shipped to Hawaii, Alaska, and Puerto Rico will be charged a shipping fee. Freight shipments require an additional 24-48 hours to process. As of the moment, Balsam Hill does not ship to APO or PO Box addresses. Here are the shipping options available at Balsam Hill.
Balsam Hill Shipping Options
| Shipping Option | Delivery Time |
|---|---|
| Ground Shipping | 2-7 Business Days |
| Two-Day Air | 2 Business Days |
| Standard Overnight | 1 Business Day |
| Oversized/Freight Shipping | 2-7 Business Days |
| Small Item Shipping | 7-10 Business Days |
Does Balsam Hill ship internationally?
Yes, international shipping is available in select locations. Here are the locations where Balsam Hill currently ships internationally.
Balsam Hill International Shipping Destinations
When can I expect to receive my Balsam Hill order?
Delivery time depends on the shipping method you selected at checkout. An email to confirm order shipment will be sent to you within 24 hours from placing the order. Orders will generally arrive within 3-5 business days. Personalized or oversized orders may take longer to deliver.
Does Balsam Hill accept returns and exchanges?
Yes. You may return any Balsam Hill product before December 25 or within 30 days from receiving it, whichever comes first. Once your return has been received, a refund will be processed, minus any applicable shipping costs. Balsam Hill will provide a return shipping label. $25 is charged per tree box and $10 per box for other Balsam Hill products. Return shipping fees are waived if the return is due to a damaged or defective product.
To process a return, contact Balsam Hill to secure a Return Merchandise Authorization number. Returns must be sent to the following address:
Balsam Hill Return Center
c/o Hanover Warehouse Co., Inc
17 Cable Dr.
Kearny, NJ 07032
What is Balsam Hill’s warranty policy?
Click here to learn about Balsam Hill’s warranty policy. You can also contact Balsam Hill customer support for more information.
Can I refuse a Balsam Hill delivery?
Refusing to accept a delivery will result in a service fee charge of $75 per box.
Can I cancel my Balsam Hill order?
You may submit your cancelation request within 30 minutes from placing your order. Cancelations beyond that are not possible. You may return any unwanted item’s per Balsam Hill’s return and exchange policy.
How do I contact Balsam Hill customer service?
You can get in touch with Balsam Hill customer service by phone at 1 (888) 552-2572, Monday to Friday 7AM-9PM (PST). The Live Chat option is also available from Sunday to Thursday 4PM-9PM (PST). Just click on the chat icon at the bottom right corner of the website to get started.