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11 American Apparel FAQs From Our Experts
American Apparel started as a small wholesaling company supplying wardrobe basics at a reasonable price. Eventually it grew in size and expanded the products that were offered to include clothing staples for men, women and children. American Apparel still sells multipacks of some of its most popular items including tee shirts, socks and underclothes.
Does American Apparel have retail locations?
American Apparel does not retail locations but is available in certain stores, like Walmart and others.
What is the domestic shipping policy for American Apparel?
This is the domestic shipping policy for American Apparel:
American Apparel Domestic Shipping Policy
| Type | Estimated Arrival | Fee | Additional Information |
|---|---|---|---|
| Standard | 2-9 business days | $7 or free for orders over $75 | This is the only shipping option for PO Boxes |
| Express Saver | 2-3 business days | $17.00 | |
| Express | 1-2 business days | $25.00 |
Does American Apparel ship internationally?
American Apparel does ship internationally using Borderfree to ship to over 200 countries. Fees including import fees may vary by country of destination and will be the responsibility of the customer.
What is the American Apparel return policy?
American Apparel accepts returns of new/unworn/unwashed items for 45 days after purchase with some exceptions. Items must have a return form and a shipping label as well as the original invoice/packing slip and original tags. Shipping fees will not be included in the refund. Items that are not eligible for return include all final sale items as well as intimate apparel. American Apparel may reject a return at the company's discretion.
What methods of payment are accepted by American Apparel?
These are the payment methods accepted by American Apparel:
American Apparel Payment Methods
Does American Apparel have discounts, savings tips or coupon codes?
American Apparel offers a 15% discount for students through the Student Beans website. You may also receive $15 for referring a friend to the American Apparel website. Additional sales and discounts are found along the top banner of the website's homepage. You may also find coupon codes and savings at CouponCause.
Can you cancel or change an order once it has been submitted to American Apparel?
If you call customer service during business hours you may be able to stop or amend an order before it goes to the fulfillment center. Once it in the fulfillment center it is too late to make any changes.
Does American Apparel price match or adjust prices if an item goes on sale?
American Apparel does not price match nor does it adjust prices.
What are the products at American Apparel?
Here are some of the products you will find at American Apparel:
American Apparel Products
How do I contact someone at American Apparel customer service?
American Apparel customer service can be reached by live chat on the website, Monday through Friday from 7 am to 5 pm (PST). You can also call 1-833-222-7760 during those same hours. The email for customer service is Service@Americanapparel.com.