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9 Timberland FAQs From Our Experts
Timberland was part of another company with another name until 1973 when it started to become the brand that it is today. That was also the year that the logo and name brand was placed on the outside of the iconic boot marking a new step toward brand recognition in the marketplace because no one else was doing that at the time. Over the years more Timberland products have been added with expanded sizes and more options. More Timberland stores and a website made it possible for more people to find their favorite Timberland boots and other items. Women and men can shop at Timberland for boots, shoes, clothing and accessories.
Does Timberland have retail locations?
Timberland does have retail locations. Timberland's most popular products are also found at other select retailers as well.
What is the Timberland domestic shipping policy?
This is information for Timberland's domestic shipping including specialty shipping. Custom products ship for free but must be signed for upon arrival.
Timberland Domestic Shipping
| Type | Estimated Arrival | Fee |
|---|---|---|
| Ground | Free | 4-6 business days |
| Three Day | Free | 3-4 business days |
| Two Day | $17.95 | 2-3 business days |
| Overnight | $24.95 | 1-2 business days |
Timberland Special Shipping Information
| Ship to | Via | Fee | Estimated Arrival |
|---|---|---|---|
| PO Boxes | USPS | $9.99 | Varies by location |
| Alaska and Hawaii | 2 Day Priority | $17.95 | 2-4 business days |
| APO/FPO Addresses | USPS Priority | Free | Varies by location |
Does Timberland offer in store pickup?
You can have your items shipped to a local store if you would prefer. An email will be sent to let you know that your package is ready to be picked up. You will need a valid ID plus the confirmation email to pick up the item. All items will be held for 14 days. This option is only available at certain stores.
Does Timberland ship internationally?
Timberland offers customers from other countries a shopping opportunity from their own website. Find your country from the drop down menu here to start shopping for your favorite boots and shoes.
What is the Timberland return policy?
Timberland offers a 60 day return on new/unworn items. A return label is attached to the shipping invoice but customers may also request one from customer service or on the website as well. Items may also be exchanged if that is preferred. Returns and exchanges can be done in stores or by mail for most items. Customized items are not eligible for return or exchange. Timberland Pro items have a 30 day comfort guarantee. If the item does not meet your comfort standards it can be returned within that 30 day window.
Does Timberland have gift cards?
Timberland has plastic and digital gift cards. The plastic cards ship via USPS First Class for free or you can upgrade to 2 day shipping for $12-15 based on zip code. There is an overnight shipping option for the cards. The fee is $16-18 based on zip code.
Does Timberland offer financing options?
You can finance your Timberland purchases with Klarna which will set you up with 4 equal payments. Select that option at checkout and then follow the steps to get started.
Does Timberland offer discounts or special offerss?
Timberland has a military discount of 20% for active duty and retired military personnel and families. Additional savings can be found on the website or on CouponCause.
How do I contact Timberland customer service?
Timberland customer service can be reached by live chat on the website or by using this form. You can text customer service at 1-920-545-5123 or call 1-888-802-9947. Customer service hours for phone and chat are Monday through Friday, 7 am to 11 pm and weekends from 9:30 am to 6 pm.