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12 Lands' End FAQs From Our Experts
Originally founded as something quite different, Lands' End has been an American based company for nearly 60 years. From its very humble and slow beginnings, the company has evolved and changed to reach a wider range of customers and now sells everything from casual clothing for the entire family to luggage, home furnishings and décor and more.
Does Lands' End have retail stores?
There are around 200 Lands' End stores either as a standalone store or inside of Sears. Find a location near you here.
What are the store hours for Lands' End?
Each Lands' End store has its own set hours that can vary by location among other factors.
Lands' End Domestic Shipping for Online Orders
| Type | Fee | Exceptions |
|---|---|---|
| Standard | $8/free for orders over $75 | None |
| Express | $14.95 to contiguous US/$24.95 to AK and HI | Not available for APO/FPO or US Territories |
| Express UPS | $24.95 contiguous Us/$33 AK and HI | Not available for APO/FPO or US Territories |
Does Lands' End ship internationally?
Lands' End does ship internationally. DHL is the carrier of choice in most locations however, there are exceptions. Fees including shipping and handling, duties, tariffs and taxes are calculated at time or order and vary by country of destination and other factors. For questions regarding international shipping or for more assistance email customer service at Internationalorders@landsend.com or call them at 1-800-935-4738.
What payment methods are accepted at Lands' End?
Lands' End accepts the following methods of payment for online orders in the US:
Lands' End Payment Methods
What is the Lands' End returns policy?
Lands' End accepts returns of new, unused items for 90 days for a full refund. After 90 days or for customers without receipts or packing slips, returns will only be accepted for store credit. Returns can be made by mail for free with a reorder, for a flat fee of $6.95 with the prepaid shipping label or to the store.
What is the Lands' End returns policy for international customers?
Lands' End will accept returns from international customers. Those returns will be credited by Borderfree in the same currency/exchange rate as the original purchase was made. Shipping fees, duties, taxes and other fees are not refundable. Lands' End does not accept international exchanges.
How can I order from Lands' End?
Ordering from Lands' End is easy and can be done several ways. You can order by mail using the order form in the catalogs or by downloading a form. That form can be mailed in or faxed. All information is on the top of the form. You can call in an order to customer service at 1-800-963-4816. You can also order online either through your Lands' End account or without creating one.
What is the Lands' End price adjustment policy?
If an item at Lands' End goes on sale within 14 days of purchase or order, you can have the difference refunded to you.
Are there personalized or monogrammed items at Lands' End?
Lands' End does offer personalization and monogramming on several different items. In addition, any pants purchased at Lands' End can be hemmed or cuffed for free.
Are there Lands' End gift cards?
Lands' End has both digital and traditional gift cards that are available online, in stores and in Sears stores. The amounts range from $10-500.
How do I reach someone at Lands' End customer service?
Lands' End customer service can be reached by email at Landsend@landsend.com or by live chat on the website. The customer service phone number is 1-800-963-4816. For questions about international orders and returns the email is internationaorders@landsend.com. The phone number to use for international questions is 1-800-935-4738.