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12 OvernightPrints.com FAQs From Our Experts
OvernightPrints.com is a reliable online printing provider. Offering fast and superior quality printing, OvernightPrints.com is committed to offering only the best quality printed products. Not only do they customize products in accordance to how you want it, they also make sure that it gets delivered when you need it. Putting in place a streamlined process, they make ordering easy through their online design tools and a guarantee for superior quality. Including business cards, flyers, postcards, booklets, brochures and more, OvernightPrints.com has all your printing needs covered.
What are the different products offered at OvernightPrints.com?
Here are the different products available at OvernightPrints.com.
Products Offered a OvernightPrints.com.
Can OvernightPrints.com guarantee on-time delivery?
OvernightPrints.com strives to always live up to the expectations attached to their name. They stand alone in the printing industry as being the only company to offer and pull off overnight service when the customers require it. The BITGIT or Buy It Today, Get It Tomorrow system ensures that orders placed before 8 PM (EST) will be on your hands the next day if you select the next day as your delivery date.
Does OvernightPrints.com charge for matching envelopes?
You may choose to add matching envelopes to invitations, greeting cards, flyers, postcards, and announcements. Rates depend on the size of the product along with its quantity. Below are the fees you’ll get charged for adding matching envelopes
Fees for Matching Envelopes at OvernightPrints.com
| Product Type | Available Colors | Size | Envelope Fees |
|---|---|---|---|
| Announcements | White | 4.25" x 5.5", 5.5" x 8.5" | $5.00 per 100 |
| Flyers | White | 4" x 6", 4.25" x 5.5", 5" x 7", 5.5" x 8.5" | $5.00 per 100 |
| Greeting cards (included in the Mailing Services option) | White, Red, Green | 4.25" x 5.5", 5.5" x 8.5" | $1.00 per 10 |
| Invitations | White | 4.25" x 5.5", 5.5" x 8.5" | $5.00 per 100 |
| Postcards | White | 4" x 6", 4.25" x 5.5", 5" x 7", 5.5" x 8.5" | $5.00 per 100 |
What are the available print and ship times at OvernightPrints.com?
OvernightPrints.com offer rush shipping or the BITGIT (Buy It Today, Get It Tomorrow) option, provided that the order has been placed before 8 PM EST. However, this option is not available for Envelopes, Calendars, Presentation Folders, and Notepads. More information on ship and print times can be found here.
OvernightPrints.com Print and Ship Times
| Shipping Service | Shipping Time | Delivery Time |
|---|---|---|
| Rush (BITGIT) | Today | Next Business Day |
| Fast Delivery | Next Business Day | 2-6 Business Days |
| Standard Ground | Within 3 Business Days | Within 9 Business Days |
| Economy | Within 8 Business Days | Within 14 Business Days |
What are the available payment methods at OvernightPrints.com?
Here are the payment methods accepted at OvernightPrints.com.
Accepted Payment Methods at OvernightPrints.com
Can I make changes to my OvernightPrints.com order?
An order may be edited or placed on hold prior to production, depending on the desired changes. To do this, you must log in to “My Account” and place the specific order on hold. This will allow you to change the order or cancel it, provided that it has not yet been printed. Additional fees may apply.
Do note that products can no longer be removed from or added to an order once payment has been submitted. Also, changes can no longer be made to orders that are already in production since they are custom-printed.
What is OvernightPrints.com’s cancelation policy?
As a self-service online store, OvernightPrints.com allows customers to cancel their order simply by logging into their account and following the proper cancelation steps. Note that for order cancelations, only the shipping costs are refundable. Learn more about OvernightPrints.com’s cancelation policy here.
What is OvernightPrint.com’s Mailing Service for?
Mailing Service provides a one-stop solution for direct mail campaigns for businesses. The service ensures that Jumbo Mailers, Greeting Cards, and Postcards are labeled, stamped, and shipped without any hassle o your end.
What shipping methods are available for Mailing Service orders?
Typically, Mailing Service orders take around 6 business days from the time the order has been placed to get printed and shipped. First class orders can be received by customers within 3-6 business days from date of mailing. Standard Mail shipping means that customers will start receive the order within 6-15 business days from the time they were mailed. More details about Mailing Service shipping options can be found here.
Here are the shipping methods available for Mailing Service orders.
Mailing Service Shipping Options for OvernightPrints.com
| Postcard Size | Shipping Method | Delivery Time |
|---|---|---|
| 4.25" x 5.5" | First Class | 3-6 Business Days from mail date |
| 4" x 6" | First Class | 3-6 Business Days from mail date |
| 5"x 7" | First Class or Standard | 3-6 Business Days or 6-15 Business Days from mail date |
| 5.5" x 8.5" | First Class or Standard | 3-6 Business Days or 6-15 Business Days from mail date |
| 6" x 11" | First Class or Standard | 3-6 Business Days or 6-15 Business Days from mail date |
What is OvernightPrints.com’s policy on customer error?
Customer errors include duplicate orders, incorrect file submissions, turnaround time misunderstandings, slight color variances, undeliverable packages, as well as orders returned without RMA labels. OvernightPrints.com does not and cannot check submissions for grammar, spelling, or textual errors. For disputes, customers are advised to contact OvernightPrints.com via email at service@overnightprints.com or by phone at 1 (888) 677-2000 within 30 days from scheduled date of delivery. Read more about the company’s customer error policy here.
Undeliverable or refused orders that are on time will not be the company’s responsibility and hence, are not eligible for store credit, reprint, or refund. In addition, no compensation is offered for the following customer errors:
Customer Errors not Eligible for Compensation at OvernightPrints.com
- Blank card
- Borders
- Incorrect card orientation
- Folding out of spec
- Crop marks
- Inverted stamp file
- Hard to read
- Missing logo
- Mini image
- Not full bleed
- No text
- Text or important images out of the safe zone
- Colors out of the CMYK color gamut
- Pixelation
- Visible template lines
- Files with rounded crners designed into image
Does OvernightPrints.com reprint damaged packages?
If packages are damaged in transit or if the carrier claims that it is undeliverable, OvernightPrints.com will reprint it in accordance to its original production and delivery conditions. Once the carrier provides confirmation that a package has indeed been damage, due compensation may be issued. To resolve issues of this nature, customers are advised to report the problem via the Contact Us page and have an inquiry submitted under Existing Order for faster resolution.
How can I contact the OvernightPrints.com customer service?
You can call the OvernightPrints.com customer service at 1 (888) 677-2000 from Monday to Friday 6 AM- 6 PM (PST). You may also take advantage of the Live Chat feature at the OvernightPrints.com website from Monday to Thursday 24 hours (PST), Friday from 12 AM- 5 PM (PST), and on Saturday and Sunday from 8 AM- 4 PM (PST).