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12 Michaels FAQs From Our Experts
Kickstart a new hobby or work on a DIY project with products from Michaels. One of the country’s largest retailers of crafts, arts, floral, framing, and seasonal merchandise, Michaels is the perfect destination for hobbyists and DIY enthusiasts. Whether you want to get some decorating done or you want to take on a new pet project, know that Michaels will have anything and everything you need, and at a good price too.
Does Michaels process tax-exempt purchases?
As of the moment, Michaels is unable to process tax-exempt purchases for their online store. You may, however, visit one of the Michaels stores around the country where this is available.
Does Michaels offer price matching?
Yes. Michaels has an online price guarantee where if you buy qualifying merchandise from the online store and find an identical item offered for less either on the website, in digital or printed ads, or any eligible online retailers, Michaels will match the item’s price and also beat it by 10%. Click here for more details.
Michaels Accepted Payment Methods
How long does it take for my Michaels order to be processed?
It will take 1-3 business days (Monday to Friday) for orders to be processed.
Does Michaels ship internationally?
No. Michaels does not ship to international addresses. Additionally, they also do not ship to Canada, APO/FPO addresses, or US territories.
What shipping options are available at Michaels?
For Standard Ground shipping, expect orders to get delivered within 4-6 business days. There will be an additional 2-5 business days for orders to Hawaii and Alaska and an additional $15 charge.
Expedited shipping is also available in the form of a second-day and next day shipping option. For orders to be processed on the same day, they must be placed by 12PM (CST). Click here to learn more about Michaels’ available shipping options.
Michaels Shipping Options
| Order Total | Standard Ground | second Day | Overnight |
|---|---|---|---|
| $0.00 - $14.99 | $6.95 | $17.95 | $24.95 |
| $15.00 - $29.99 | $6.95 | $22.95 | $29.95 |
| $30.00 - $49.99 | $7.95 | $29.95 | $39.95 |
| $50.00 - $74.99 | $9.95 | $39.95 | $49.95 |
| $75.00 -$99.99 | $9.95 | $49.95 | $69.95 |
| $100.00 - $124.99 | $11.95 | $69.95 | $109.95 |
| $125.00 - $149.99 | $13.95 | $89.95 | $149.95 |
| $150.00 - $174.99 | $14.95 | $99.95 | $169.95 |
| $175.00 - $199.99 | $16.95 | $109.95 | $189.95 |
| $200.00 - $249.99 | $17.95 | $119.95 | $209.95 |
| $250.00 - $299.99 | $17.95 | $129.95 | $239.95 |
| $300.00 - $349.99 | $17.95 | $139.95 | $259.95 |
| $350.00 - $399.99 | $17.95 | $154.95 | $294.95 |
| $400.00 -$449.99 | $17.95 | $169.95 | $329.95 |
| $450.00 - $499.99 | $17.95 | $184.95 | $364.95 |
| > $500.00 | $17.95 | $199.95 | $399.95 |
What shipping options does Michaels have for gift cards?
E-Gift Cards must be ordered by 5PM (EST) to ensure same-day delivery. Here are the shipping options available for Michaels Gift Cards.
Michaels Gift Cards Shipping Options
| Shipping Option | Shipping Costs | Delivery Time |
|---|---|---|
| USPS Standards | $1.95 | 5-7 Business Days |
| UPS Second-Day Air | $10.95 | 2 Business Days |
| UPS Next Day Air | $12.95 | 1 Business Days |
Does Michaels accept returns?
Yes. If you are not totally happy with your Michaels purchase, you may return it within 180 days or six months from its purchase. Returned items should be unused, new, and still in their original packaging. The fastest way to return an item would be via a Michaels store. You may also return it by mail. Call customer service first at 1 (800) 642-4235 to get a return shipping label. Print the label out and then have the package dropped at a UPS location closest to you. More on Michaels’ return policy here.
Does Michaels accept exchanges?
No. As of the moment, Michaels is unable to accept exchanges. You can, however, return a product through the returns process and then order the right item.
What is Michaels’ policy on refunds?
If you are approved for a refund, the shipping and handling fee may be deducted from the total refund amount. The only exception is when you are returning an item due to an error on Michaels’ part. Refunds will also be issued to the same form of payment used when you made the purchase.
How can I contact Michaels customer service?
You can get in touch with Michaels customer service by phone at 1 (800) 642-4235. You can also email or chat with them via their Contact Us page.