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12 Hanes FAQs From Our Experts
Hanes is the namesake and largest brand in the Hanes Brand of companies. Originally founded in 1900, Hanes has expanded from just a few select pieces of under garments for men to a whole collection of clothing for the entire family, with items available in a wide range of sizes. Hanes Her Way, which focuses on women's clothing, was launched in 1985 and additional brands have been added, including Just My Size and more.
Does Hanes have retail locations?
You can find Hanes in many retail stores around the world. To find the nearest place to get all of your favorite Hanes tees, socks and more search here.
What is the Hanes domestic shipping policy?
This is information for domestic shipping from Hanes. Domestic shipping includes APO/FPO and US territory addresses.
Hanes Domestic Shipping Information
| Type | Estimated Arrival | Fee | Additional Information and Restrictions |
|---|---|---|---|
| Standard | 5-7 business days | $5.99 for orders under $60. Free for orders over that amount. | This is the only shipping method for AK/HI/APO/FPO/PO Boxes and the US territories. It may take up to 20 days for arrival. |
| 4-5 Day | 4-5 business days | $8.99 for order under $60/$4.99 for orders over that amount. | |
| Two Day | 2-3 business days | $11.99 | |
| Next Day | 1-2 business days | $24.99 |
Does Hanes ship internationally?
Hanes does ship internationally using Borderfree to ship to nearly 100 countries. Fees and shipping times will vary by country of destination and could include import fees and taxes.
What is the Hanes return policy?
Hanes allows returns for up to 90 days from purchase/delivery. There are several options for returns including using the prepaid shipping label found on your invoice. There is a small fee of $6.95 for using this option. You can also choose to use your own shipping label and carrier or if possible, return your items to a Hanes Brand Outlet store near you. For information about the return as well as to print out the form that you need to include in your package, use this link.
What is the Hanes international return policy?
Hanes accepts returns from international customers for 90 days. All returns should start with an email to international customer support at BFHanes.help@hanes.com for full information and instructions.
What methods of payment are accepted by Hanes?
These are the payment methods accepted by Hanes for US customers:
Hanes Payment Methods (US Customers)
What payment methods are accepted by Hanes for international customers?
These are the payment methods accepted by Hanes through Borderfree for international customers:
Hanes Payment Methods (International Customers)
Does Hanes have any discounts or coupon codes?
Hanes has offers that are found on the homepage of their website including offers for free shipping and more. Hanes has discount programs for the military, teachers and students. You can find additional coupon codes on CouponCause.
Do you need a Hanes account to order from the website?
No, you don't need to have an account as you can shop and checkout at Hanes as a guest. Creating an account is free and easy and can help keep track of orders, create wish lists and more.
Can you cancel or change a Hanes order once it has been submitted?
You can make changes, including canceling a Hanes order, only if you were using your Hanes account and it has been less than 30 minutes since you hit submit.
What are the size ranges at Hanes?
Hanes uses US sizing 0/2 to 24/26 or XS to 3XL for women and XS to 6XL for men's clothing. Some items may have different sizing. All items have an available size chart in the description for ease.
How do I reach someone at Hanes customer service?
Hanes customer service can be reached by using this form or by calling 1-800-503-6702. Customer service hours are Monday through Saturday from 8 am to 10 pm and Sunday from 10 am to 6 pm (EST). International customer support can be reached by email at BFHanes.help@hanes.com.